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Emergency Instructions Quick Reference Guide

24-Hour Roadside Assistance
12 Month/12,000 Mile Warranty Information

24-Hour Roadside Assistance

  1. If you are able, please have a pen and paper handy towrite down the reference number given to you by the phone system.
  2. Call the Roadside Assistance number on the front of your Rewards/Loyalty Card.
  3. Follow the instructions to be connected to the dispatcher.
  4. The dispatchers are trained to recognize your Roadside Plan as "sign and drive". This means
    YOU DO NOT NEED TO PAY OR GIVE A CREDIT CARD.
    However, new phone operators may make mistakes so please remind them that this is “Sign and Drive� if they ask for payment. If they continue to ask for payment pleasehang up and try again.
  5. The Roadside Assistance Program is designed to get youto safety not tow you unlimited distances to get you home or back to yourpreferred shop. You will be towed toyour preferred destination as long as it is a reasonable distance from where youhave broken down. Unfortunately, this distance varies depending on the Tow Truck Operator. Please request to come back to our shop if you are in the area.

 

Nationwide Warranty

  1. We offer this warranty in case you are out of the area(25 miles or more) and you experience difficulties with your vehicle.
  2. Please call the Warranty number on your Rewards/Loyalty Card AFTER you have had the vehicle diagnosed and have a report from the shop. You should have the shop representative place the call on your behalf.
  3. The Warranty Operator will gather the information and call our shop to verify if we worked on the system in question or replaced the part that failed within 12 Months or 12,000 Miles of the breakdown date.
  4. PLEASE REFER TO THE TERMS AND CONDITIONS TO SEE WHAT IS COVERED AND NOT COVERED BY THE WARRANTY.