Customer Care Program

Nationwide Warranty 12/12 
24 Hour Roadside Assistance
Rewards Card – Receive 5% of your pretax dollars for repair or service to use on your next visit with us.
Monthly Email letting you know how many dollars you have on your reward card, current discounts, specials, news, and local events.
Reminder Cards for Service, Repair, Maintenance, and Recommendations
Early Bird Night Owl Service next to the office door.

Referral Program (Earns you dollars)
First referral                  25.00
Second referral             45.00
Third referral                 65.00
Fourth to seventh        100.00
Eight referral              200.00
***Referrals of your family and friends earns them a free oil change and 10% off their total purchases on their first visit  *applies to most cars and light trucks

Complimentary Shuttle Service * Let us know when setting an appointment and we will get you to where you need to go.

FREE One Day car rental with a Factory Maintenance Service

Customer Care Reminder Program
It is absolutely crucial that we tell you when your vehicle needs attention. When you get one of these reminders, just give us a call to review the items that may be needed. Here are examples of mailers that you may receive from us:

Oil Change Reminders
If you choose Dynamic Diesel to change your oil, we will send you a reminder mailer when you need it based on your specific driving habits AND the type of oil you use. At Dynamic Diesel, we believe that you should change your oil every 3,000 miles. Many manufacturers are extending the recommended oil change intervals and we know this is not the best way to maintain your vehicle.

Scheduled Maintenance Reminders
Every vehicle has a schedule that needs to be followed to some degree. We will send you a reminder for all of the major intervals you need to be aware of. Again, just call us on the phone and we will discuss everything that may be done. We will determine together what needs to be done and set an appointment.

Technician Recommended Service Reminders
When you service your vehicle at Dynamic Diesel, you may not want to do everything that we say should be done at that time. We will send you a note a month later just to remind you of the recommendations that were made and you can choose to have them done when you are ready.

Customer Care Follow Up Program
We will call you within two weeks of service to make sure everything is okay with the work performed. If you have a problem or are in any way not satisfied, we will make sure a remedy is found. Each member of the Dynamic Diesel team wants to make sure you are completely satisfied. This will allow us to make necessary adjustments to the customer experience.